NxtGen is not just a BPO — it’s a command centre of
excellence and commitment
It is engineered for the complexities of the modern business world. With deep systems thinking, proprietary operational intelligence, and a culture of relentless improvement, NxtGen delivers value not by iteration, but by design.
We’re built to outperform from the outset. No legacy baggage, no outdated playbooks — only sharp execution, lean innovation, and a razor focus on your bottom line.
Future-Proofed Approach
NxtGen is structured to be future-proofed, with systemic alignment that adapts to emerging technologies and market shifts. Our scalable AI models and modular architectures ensure your operations remain agile and competitive. Partner with NxtGen to gain a strategic ally committed to your long-term success.
Compliance and Quality
Compliance is central to our operations. As a startup, we’ve implemented processes aligned with global standards like ISO 9001 (quality management) and ISO 27001 (information security). With 98% process readiness, we ensure data security, privacy, and regulatory adherence from Day Zero. While pursuing formal certifications, our proactive audits and performance evaluations guarantee trust and reliability.
What we can Offer!
We help you solve problems
CX Reinvented
Omni-channel support that builds brand love
Sales Velocity
Demand to Deals - Fast
Smart Back Office
Operational lift without the lag
Tech-Led Delivery
Infrastructure meets intelligence
Custom Ops Labs
Specialised teams for special missions
Strategic Advantage
When outsourcing isn’t enough
You couldn't be in better hands
the core team
Our team, led by Founder & COO Minakshi Sarkar and CEO Bikram Sarkar, brings 25+ years of combined expertise in BPO, technology, and strategic consulting. Their vision for operational excellence and technological leadership ensures every engagement delivers measurable value. Our diverse, multilingual workforce is trained in enterprise-grade Standard Operating Procedures (SOPs) and operates 24/7, delivering consistent, high-quality results across global markets.
Minakshi Sarkar
Founder & COO
"NxtGen is poised to lead with innovation, empowering businesses with future-ready solutions."
Bikram Sarkar
Co-Founder & CEO
“At NxtGen, we’re building a BPO that thrives on AI-driven innovation, ready to transform your operations from day one.”
Our Approach: AI-Driven Excellence
At NxtGen Analytics & Services, we’re not just adopting technology—we’re redefining outsourcing with AI-driven excellence. Our operations integrate cutting-edge technologies like natural language processing (NLP) for seamless customer interactions, machine learning for predictive insights, and robotic process automation (RPA) for streamlined workflows. From Day Zero, our 98% process readiness ensures that every service—whether customer support, sales acceleration, or back-office optimization—delivers measurable value. By embedding AI into our core processes, we empower businesses to achieve efficiency, agility, and innovation at scale.
“Our AI-driven approach transforms complexity into opportunity, delivering smarter solutions for a dynamic world.”
— Bikram Sarkar, CEO, NxtGen Analytics & Services
Global Reach, Local Impact
NxtGen Analytics & Services is built for global impact with a local touch. Our 24/7 operational capability and multilingual workforce enable us to serve clients across time zones and markets, from North America to Asia-Pacific. Whether you’re a healthcare provider in the U.S., a retailer in Europe, or a tech firm in Asia, our tailored solutions align with your unique cultural and operational needs. With a 50+ seating capacity and scalable infrastructure, we’re ready to support businesses in healthcare, financial services, retail, technology, manufacturing, and hospitality worldwide.
Client-Centric Philosophy
At NxtGen, our clients are at the heart of everything we do. We reject one-size-fits-all solutions, starting every engagement with a proprietary diagnostic to understand your business’s structure, goals, and challenges. This client-centric approach ensures custom-fit solutions that drive resilience, efficiency, and growth. Our transparent, outcome-focused processes eliminate chaos, fostering trust and collaboration. As we prepare to launch, our team is committed to building long-term partnerships that empower your success from Day Zero and beyond.
“We don’t just serve clients—we partner with them to unlock their full potential.”
— Minakshi Sarkar, Founder & COO, NxtGen Analytics & Services
Looking Ahead: A Vision for 2030
NxtGen Analytics & Services is more than a startup—it’s a movement to redefine outsourcing. With a bold vision to become a global BPO leader by 2030, we’re investing in continuous innovation to stay ahead of industry trends. From exploring generative AI for advanced automation to adopting modular architectures for scalability, we’re building a future where your operations remain competitive in an ever-evolving landscape. Join us as we pave the way for the next generation of outsourcing.